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Returns and Exchanges

 

Returns and Exchanges


This Online Purchase Information governs purchases made through the web site. Please read these policies carefully prior to making a purchase. Also, please be advised that these policies may change and you should review them from time-to-time as you use our site.

If you are not satisfied with your online purchase, please follow our guidelines below for returns.

 

Please send all returns securely wrapped, pre-paid and insured with copy of packing slip to:

LVR
11444 Pleasant Valley Rd
Penn Valley, CA 95946

 

Your credit card will be refunded within 3 business days upon us receiving your returned item(s). It may take up to 5-10 business days for the refund to reflect on your billing statement. We will issue a refund to the credit card originally used for the purchase.

 

All returns require a Packing Slip (included in your shipment.) Please note that including a packing slip with the return does not guarantee automatic approval/credit of your return. Items are still subject to inspection and the following policies:

  • Styles on sale are FINAL and not eligible for returns.
  • Clothing must have all tags attached and intact to be eligible for returns & credit. Items must be unwashed and unworn and in its original condition.
  • All returns must be postmarked within 14 days of receipt in order to receive a refund.
  • We do not refund shipping charges.
  • In the case of defective or damaged merchandise, items are eligible for refund, including return shipping. 
  • Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
  • We can only offer exchanges based on stock availability. If you have received an item as a gift and you would like to exchange it, you may return it for a gift card in the amount of the value of the item and make another purchase at your own discretion.  Exchange of gift items also may only be returned for gift cards within 30 days of receipt.

 

Exchanges

If you would like to exchange an item for another color or size or different style, email us at customerservice@lvrfashion.com. If we have the item, we will hold it for you until your return is received. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above).  We will ship the exchange to you at your expense.

 

If your exchanged item is of greater value than the original item, then your original credit card will be charged the difference.  If your exchanged item is of lesser value, your card will be credited for the difference.

 

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 3 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We'll email you a label for returning the merchandise. A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.

 

When sending a return package:

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Note your order number on the package for proper and timely handling and processing.
  • Include a packing slip with the merchandise, otherwise processing will be delayed.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging

Changes/Cancellations

If you wish to cancel or modify your order, please email our customer service team at customerservice@lvrfashion.com as soon as possible. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy above and return your purchase once you have received it.

 

 

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